Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, sign up for our newsletter, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Cookies & Tracking Technologies Used on Phonip’s Services

The following table sets out details of the individual cookies we use and the purposes for which we use them.

Party

Service

For More Information

Use of Tracking Technologies

Privacy Choices

Google Ad Manager

Advertising

https://developers.google.com/admob/android/quick-start#import_the_mobile_ads_sdk

Yes

For privacy information, go to: https://policies.google.com/privacy

Google Analytics

Google Analytics for Display Advertisers, Ads Preferences Manager, and Google Analytics Opt-out Browser Add-on

Information generated to better understand how to improve the Site.

Identifies user when they return to specific websites store.

Your IP-address anonymized by removing the last octet of the IP address prior to its storage.

http://support.google.com/analytics/bin/answer.py?hl=en&topic=2611283&answer=2700409

Yes

For privacy information, go to: http://www.google.com/intl/en/policies/privacy/

To opt-out install the plug-in: https://tools.google.com/dlpage/gaoptout

Google Tag Manager

Widgets, Tag Manager

http://www.google.com/tagmanager/

http://www.google.com/intl/en/about/

Yes

http://www.google.com/policies/privacy/

Firebase Analytics

App performance tracker

https://firebase.google.com/

Yes

For privacy information, go to: https://firebase.google.com/policies/analytics
Facebook Pixel Conversion tracking, Retargeting https://www.facebook.com/business/learn/facebook-ads-pixel Yes https://www.facebook.com/policies/cookies/
Hotjar Tracking tools https://www.hotjar.com/ Yes https://www.hotjar.com/legal/policies/privacy/
Crisp chat Customer messaging tools https://crisp.chat/ Yes https://crisp.chat/en/privacy/

For any queries in relation to this Cookies and Tracking Technologies Policy please contact us at cs@phonip.live. In the event you read this policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.

Address:
U36, 560 Mowbray road
Lane Cove North
2066 Nsw, Sydney
Australia